Supersonic Fitness – Terms & Conditions
a) In these Terms and Conditions (“Terms”) ‘the Company’ means Supersonic Fitness Ltd, which provides the operation of the Club; Club means all areas of the facility including gymnasium, changing rooms, sauna room, infra-red sauna room, delicatessen, class studios and all areas accessible to members; ‘Member’ means a member, class pass user, guest or any other authorised user of the Facility; ‘Pre-exercise Agreement’ means the compulsory agreement required to be read and agreed to before any Member can use the Club; ‘The Manager’ means the Duty Manager appointed by the Company to control the day to day running of the Club. ‘Joining fee’ refers to the joining fee or registration fee.
b) It is a condition of membership that Members agree to be bound by these Terms.
c) The Terms may be revoked, altered or added to from time to time by the Company without prior notification to the Members. Any variations will be posted on the Club notice board and the Supersonic Website & App.
d) At all times, the Company reserve the right to refuse entry to the Club.
e) Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms. Where the context permits, other and otherwise are illustrative and shall not limit the sense of the words preceding them.
f) A reference to writing or written includes emails.
These Terms incorporate the terms of the Pre-Exercise Agreement.
a) Members using the Club must be at least 18 years of age, unless given prior permission by the Company. Users under the age of 16 years will not be allowed to use the club’s facilities under any circumstance. Users between the ages of 16-18, where given permission to use the club, will need to be supervised throughout their workouts. Any users between the ages of 16-18 years old must have a consent form signed by a parent or legal guardian before joining the Club
b) Membership is non-transferable and non-refundable, unless there is written agreement to the contrary.
c) Any ancillary services and products (personal training etc.) can only be used with the authority of the Company.
a) Membership cards/devices must not be lent or used by any other person other than Members themselves. If any person other than a Member uses a membership card/device, that Member’s membership may be terminated and no refunds of the subscription will be given.
b) Membership cards/devices remain the property of the Company at all times and must be returned to the Company upon termination of residence/Membership. The Club reserves the right to charge a fee for the replacement of a lost membership card/device.
c) Replacement wrist bands will be charged at £10.00
4.Payment for Memberships & Joining Fees
a) Membership fees are automatically deducted from your nominated account on the 1st of each month and thereafter on a recurring monthly basis unless you notify the Club that you wish to cancel your membership.
b) If you join the Club part way through a month then you will be required to make a pro-rated payment for the remainder of the month.
c) You will be required to pay the advertised joining fee at the time of joining the Club.
d) All new members will be required to pay the joining fee at the advertised price on the date of joining. The joining fee is a single payment. If a Member cancels their membership and then re-joins the Club they will be required to pay the joining fee again.
e) The Club reserve the right to review membership and joining fees. We will provide one month’s written notice should there be any change to joining and/or membership fees.
f) Due to the Covid-19 outbreak we are unable to open the recovery suite and are currently not offering towels to Members therefore the membership prices have been temporarily reduced to reflect this. Please note if you join on a 6 month membership whilst these temporary fees are in place, your fees may increase once services fully resume. We will give all members one month’s notice should the fees increase. If you are an existing member your fees will be automatically reduced to reflect the change in the prices. Please see the website for prices.
5. Cancellation, Upgrade/Downgrade and Pausing Memberships
a) In all cases, the Company reserve the right to cancel/suspend the membership of any Member who is found in contradiction of these Terms. Any discrepancies may be made in writing to the Company.
b) By agreeing to the Pre-Exercise Agreement the member has read the Terms and agrees to be bound by them whilst using the Club, and understands that any action contrary to the Terms may result in removal of membership to the Club
c) Members may cancel their memberships by giving the Club one month’s written notice.
- Where a member has signed up for a membership which includes a minimum 6 month contract the Member can only cancel their membership after this 6 months has passed otherwise they will be liable to pay any outstanding fees. To ensure your membership cancels at the end of the 6 month period you must give your notice at the end of month 5. If you do not cancel your membership at the end of 6 months your membership will continue on a monthly recurring payment until you cancel your membership
- Where a member has signed up for a membership which is a recurring monthly membership, the Member will be required to provide one month’s written notice should they wish to cancel their membership.
- Where a member has signed up for a membership which is a recurring monthly membership, or at month 5 of a 6 month membership, your Membership will be cancelled one full month after the notice is provided. For example if the Member provides written notice to cancel on the 15th of the month their final payment will be on the 1st of the following month and they will have access to the facility for the entirety of that month.
d) If you wish to change your membership you must give one month’s notice or pay the difference in the fee if upgrading to a higher priced membership part way through the month. If you downgrade your membership, then your new membership will come into effect on the 1st of the following month and you will not receive any refunds for the remaining days in the month where you have downgraded.
e) Memberships can be paused at the discretion of the Manager.
- From 1st September 2020, and thereon, you must give the Club one month’s written notice should you wish to pause your membership. You can email your pause request to firstname.lastname@example.org
- You may only pause your membership once per 12 month from the start date of your membership.
- If you have a membership which is a minimum 6 month contract you cannot pause your membership until you have completed your minimum 6 month contract.
- If you need to pause due to Covid-19 this is at the Manager’s discretion, all requests should be submitted in writing to email@example.com.
- If The Club has to close due to government guidance all memberships will automatically pause for the duration of the lockdown and be reactivated on the day of re-opening. If a payment has been taken it will be deducted from the first payment after re-open
f) The Club reserve the right to review this policy at any time, any amendments will be published on the website and the Supersonic App.
a) A minimum 2 hour notice must be provided should you wish to cancel a class which you have pre-booked. If you cancel with less than 2 hours notice the class will be deducted from your membership allowance or class pass allowance. For Members who have paid for a single class you will still be charged should you cancel a class with 2 hours notice or less. If you cancel a class with more than 2 hours notice, your class will be added back to your class pass allowance, your membership allowance or for Members who have paid for a single class your payment will be credited to your account.
b) Classes will be bookable one week in advance.
c) The Club reserve the right to review this policy at any time, any amendments will be published on the website and the Supersonic App.
d) Classes can only be attended by Members of the Club who have paid the appropriate membership or fee (if applicable) or by using a guest pass.
e) Please ensure you arrive 5 minutes before the start of the class
f) You should wear clean, indoor training shoes for classes.
g) Due to covid-19 guidance, sweat towels are currently not allowed in classes.
h) We reserve the right to replace the advertised class with an alternative class due to unforeseen circumstances.
i) The Club reserves the right to restrict access to classes should a Member repeatedly cancel classes with less than 2 hours notice or not attend the class. If a Member does not show up for a class or cancels with less than 2 hours notice, three times within a two week period, the Member will unable to view the class timetable or book any classes for a period of seven days. If the Member already has classes booked within the seven day period the Club will remove the Member from the class booking.
7. Personal Training/Treatments
a) All personal training sessions and/or treatments should be paid for in advance.
b) Personal training sessions and/or treatments can be paid for on a single session basis or block booking.
c) Block bookings for personal training and/or treatments must be used within 12 months.
d) 24 hours notice is required if you wish to cancel an appointment for a personal training session or treatment. If you do not provide 24 hours notice then you will still be charged for the personal training session or treatment
e) Please ensure you arrive 5 minute before the start of your personal training session/treatment
f) If a personal training session or treatment is cancelled with less than 24 hours notice by an employee of the Club then we will offer the Member a complimentary personal training session or treatment.
g) If you pay for a group personal training session and cancel your session with less than 24 hours notice, then you will still be required to pay for your contribution of payment towards the session.
h) Regular time slots will be lost should cancellations become frequent. This action is at the discretion of the company.
i) The company reserves the right to alter the time of any session, the trainer conducting the session and the session content at any time. For avoidance of doubt, the company recognises that it is in the interest of all parties to maintain regular time slots and trainers.
j) Block bookings are non-refundable except at the discretion of the company on reviewing individual circumstances. Please contact us in writing at firstname.lastname@example.org. Refunds may take up to 14 days to be processed.
a) Guests of members may only be admitted to the Club with the permission of the Company.
b) Guests will only be admitted provided they are accompanied by a Member and they have read these Terms and signed the Pre-Exercise Agreement, unless given permission by the Company
c) Members are responsible for ensuring that their Guests complete the pre-exercise Agreement and any induction and are aware of and adhere to the Club’s Terms.
d) The Company reserve the right to refuse admission to any Guest without providing any explanation.
f) Guests may only be admitted to the club by either using a valid guest pass or paying the appropriate fee.
e) Members may not bring their own personal trainers into the Club. Only personal trainers employed by Supersonic will be allowed to deliver personal training sessions in the Club.
9.Use of The Facilities
a) The Club’s opening hours are fixed by the Company and are subject to change without prior notice. The Company reserves the right to vary these opening times. During a bank or public holiday, special hours may apply. The recovery zone, including sauna and infra-red sauna will close 15 minutes before the Club closes.
b) If there are no members in the club 30 minutes before the advertised closing times, the Management reserve the right to close the club early.
c) The Company may at any time close the Club’s premises or any part thereof, without notice, in order to execute repairs, alterations, re-decorations or otherwise.
d) It is the Member’s or Guests’ responsibility to ensure they are capable of undergoing any activity within the Club. All activities are taken at the Member’s or Guests’ risk. Any injuries must be reported at the start of each class or before commencing a personal training session.
e) Suitable attire, as determined by the Company, must be worn at all times while using the Club, specifically:
(i) jeans are not permitted when working out
(ii) clean, footwear must be worn at all times, all footwear must be enclosed (i.e. no sandals etc.)
f) Use of fitness areas and other facilities is at the Member’s or Guests’ own risk under their own medical advice.
g) Alcohol is not permitted in any area of the Club
h) Member’s and Guests’ shall not use the facilities while under the influence of alcohol or drugs. In the event they do so it is entirely at their own risk and the Company, or other authorised instructor may refuse entry, or may ask any Member and/or Guest to leave the Club if suspected of being under the influence of alcohol or drugs to leave. It is the policy of the Company to remove membership immediately under these circumstances
i) Smoking is not permitted anywhere in the Club.
j) In the interests of safety, no glass containers may be taken in to any fitness areas or changing areas.
k) Members should comply with written guidelines, posted within the Club, regarding the use of facilities.
l) Members are requested to arrive for classes and appointments at least 5 minutes before the start of the class or appointment.
m) Employees of the Company or other authorised instructor may refuse entry, or may ask any Member to leave the Club if they feel their, or another’s safety or enjoyment is in jeopardy.
n) All fees for ancillary services (treatments, personal training, etc.) and products are payable in advance.
o) Members are not permitted to start, conduct or continue personal disputes within the premises. Any verbal or physical confrontations must be conducted away from the premises or members will be subject to suspension and/or possible ban with no recourse.
p) The Club considers the removal of all Club/Company property (including but not limited to: towels and equipment, etc.) without the express permission from the Company to be theft. Any such acts and/or improper behaviour will be subject to suspension and/or possible ban with no recourse and could lead to criminal prosecution.
q) In the interests of health and safety we politely request all Members to wipe down all equipment after use and replace all equipment after use.
r) For reasons of health and safety Members should be aware, that there may be cameras fitted.
s) All members and guests must ensure that consumption of food and beverages remain outside the Club, other than exercise fluids
t) During peak hours the Company reserve the right to restrict the duration of use of the equipment.
u) In the interests of the environment we encourage all Members to use a re-usable water bottle whilst exercising
v) Lockers cannot be used to store your personal belongings and are emptied on a nightly basis. Any items left in lockers overnight will be disposed off.
Data Protection Legislation: (i) unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.
10.1 All parties will comply with all applicable requirements of the Data Protection Legislation. This clause is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.
10.3 Without prejudice to the generality of clause 6.1, the Member will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Company for the duration and purposes of these Terms.
10.4 Without prejudice to the generality of clause 6.1, the Company shall, in relation to any Personal Data processed in connection with the performance by the Company of its obligations under these Terms:
(a) process that Personal Data only on the written instructions of the Member unless the Company is required by the laws of any member of the European Union or by the laws of the European Union applicable to the Company to process Personal Data (Applicable Laws). Where the Company is relying on laws of a member of the European Union or European Union law as the basis for processing Personal Data, the Company shall promptly notify the Member of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Company from so notifying the Member;
(b) ensure that it has in place appropriate technical and organisational measures, reviewed and approved by the Member, to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
(c) ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and
(d) not transfer any Personal Data outside of the European Economic Area unless the prior written consent of the Member has been obtained and the following conditions are fulfilled:
(i) the Member or the Company has provided appropriate safeguards in relation to the transfer;
(ii) the data subject has enforceable rights and effective legal remedies;
(iii) the Company complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and
(iv) the Company complies with reasonable instructions notified to it in advance by the Member with respect to the processing of the Personal Data;
(e) notify the Member without undue delay on becoming aware of a Personal Data breach;
(f) at the written direction of the Member, delete or return Personal Data and copies thereof to the Member on termination of the contract unless required by Applicable Law to store the Personal Data; and
(g) maintain complete and accurate records and information to demonstrate its compliance with this clause.
10.5 The Member consents to the Company appointing any appropriate third party processor where reasonably required to deliver its services as a third-party processor of Personal Data under these Terms. The Company confirms that it has entered or (as the case may be) will enter with the third-party processor into a written agreement incorporating terms which are substantially similar to those set out in this clause. As between the Member and the Company, the Company shall remain fully liable for all acts or omissions of any third-party processor appointed by it pursuant to this clause.
Nothing in these Terms shall exclude or in any way limit either party’s liability for fraud or for death or personal injury caused by its negligence or any other liability to the extent such liability may not be excluded or limited as a matter of law.
a) The Company will not accept the responsibility for any damage or loss to Member’s or Guests’ personal property brought on to the Club’s’ premises.
b) Members purchase all ancillary products and services at their own risk and the Company does not accept responsibility for any personal items that are damaged, lost or otherwise affected during the course of using or consuming any such product or service.
c) All activities and treatments are taken at the Member’s or Guests’ own risk.
d) Neither the Club, the Company or their servants and agents shall be liable for personal injury sustained by Members or Guests whilst on the Clubs’ premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or any of their servants or agents. Members or Guests who suffer an accident or injury on the Club premises must report the accident or injury, and the circumstances in which it occurred, to the Manager immediately following the accident or injury.
e) Members and Guests must warrant and represent that they are in good physical condition and capable of doing exercise. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise.
f) The Company reserves the right to refuse the use of the Club unless accompanied by written authority from the member’s or guest’s GP.
12. Social Media, Photography & Filming
a) It may often be required to take photographic images or videos whilst you are using the facility which may be used on our website or social media channels. The Club will assume you give your consent to be included in images, photos, videos and social media posts unless you inform The Manager or an Employee of Supersonic Fitness otherwise.
b) If you prefer not to be included in such images or ‘tagged’ into social media posts please let The Manager or Employees of Supersonic Fitness know when you are using the facility.
13. Covid 19
During the covid-19 outbreak, special measures may be put in place to adhere to Government guidelines and minimise the risk of the spread of Covid-19. This may include measures in relation to, but not exclusively to, social distancing and hygiene. These measures will be communicated to all Members via email and signage within the Club. It is the responsibility of the Member to ensure that they adhere to these measures.
The Management reserve the right to ask any Members who are found not to be adhering to these special measures to leave the club and terminate their membership.
Each time you use the Club, you are agreeing to the following Covid-19 statement:
i) You do not have any Covid-19 symptoms and have not displayed symptoms in the last 7 days.
ii) You are not waiting on a Coronavirus test result, nor have you received a positive test result in the last 7 days.
iii) No members of your household has Covid-19 symptoms or is waiting on a test result
iv) You have not been in close contact with anyone who is exhibiting Covid-19 symptoms or has tested positive in the last 14 days.
Please be considerate to others during your visit, following social distancing guidelines and all additional hygiene processes we have put in place.
If you are unsure of what constitutes a symptom for COVID-19 then please check the government website.
14. Membership Offer
Offer available from 12th to 30th April.
Memberships included in this offer are Solo Artist, Studio Jam and Rockstar (based on a 6 month commitment).
Joining fee of £72 due on sign up and then no payment will be due until the 1st May.
Offer only available to new members.
Offers cannot be used in conjunction with any other offers, however for this offer any existing members who refer a new member will receive half of the joining fee back in points on their Supersonic card.
15. Refer A Friend Campaign
Should a member refer someone to join Supersonic, the existing member will receive 50% of the joining fee in points on their Supersonic card and the new member will also receive 50% of the joining fee on their card. The points will be applied after the new member has completed 3 months of their membership.
16. Cash Payments
All members are encouraged to pay for their memberships through our membership platform, however if you do wish to pay by cash you must sign up for a minimum of 3 consecutive months and pay the joining fee. You are not able to pay for monthly rolling memberships by cash, and nor are you allowed to pause your membership during the 3 months.